Connect your knowledge
Point Airhop at your help center URL and let it crawl, so the agent answers from what you actually know.
Airhop answers from your own knowledge. You point it at sources, it ingests them, and the agent grounds every reply in that content with the sources shown. The most common source is your help center URL.
Add a help center URL
In the dashboard (or during onboarding), add a knowledge source and give it a URL. For a help center, use the website type: Airhop crawls the site and indexes the pages it finds.
You can add several sources at once during onboarding. The source detail page shows a live document count that refreshes while the crawl is running, so you can watch the pages come in.
How crawling works
A website source is crawled with Firecrawl, which follows links from the starting URL and pulls the readable content of each page. Crawls respect a per-source page limit (50 pages by default) so a large site does not run away.
Other source types fetch differently:
- URL: a single page.
- Sitemap: parses an XML sitemap and fetches the listed URLs.
- Website: a full crawl from the starting URL via Firecrawl.
- File: an uploaded PDF, TXT, or Markdown file.
Connectors add more source types. Slack channels, Gmail, and help desks become knowledge sources too. See Integrations.
Re-crawling
Airhop re-syncs each source on a cadence so answers stay current. The defaults by type:
| Source type | Default refresh |
|---|---|
| Website | Weekly |
| Sitemap | Weekly |
| URL | Weekly |
| Help desk | Daily |
| Slack | Every 3 hours |
| Gmail | Hourly |
You can override the interval per source, and trigger a manual re-sync at any time. Documents that have not changed are detected and skipped, so re-crawls are cheap.
How answers are grounded
When the agent answers, it retrieves the most relevant chunks of your indexed content and writes a reply grounded in them, with citations. Retrieval is hybrid: it combines vector similarity (semantic meaning) with keyword search, then merges the two rankings.
Every answer carries a confidence. If confidence is below the threshold, Airhop does not guess. It hands the conversation to a human with the full context. See Human handover.
Good knowledge is the single biggest lever on answer quality. Point Airhop at your real help center and let the crawl finish; you can install the widget and start testing before it does, and answers improve as indexing completes.